Shipping policy

ENJOY FREE SHIPPING on all New Zealand orders over $109, and Canterbury orders over $59. We also provide a free Click & Collect service.

Our Online Team operates from Monday to Friday, 9 am - 2 pm. We do not process orders on weekends or public holidays.

IMPORTANT: For products exceeding certain volume or weight, extra shipping charges may be incurred. These additional costs will be calculated and displayed at checkout.

EXPECT DELIVERY within 2 business days to the South Island and 2-3 business days to the North Island. For rural areas, allow an extra 2-3 business days.

NOTE: Orders placed after 11:30 a.m. on Fridays will be processed on the following Monday. Once your order is processed, you will receive an email confirmation with a courier tracking number.

INTERNATIONAL SHIPPING is calculated based on the actual volume and weight of your order. For more information, please email us at info@pawsclub.co.nz.

IMPORTANT: Customs policies vary by country. Check with your local customs office before purchasing. If your parcel is seized by customs, we do not provide refunds or returns.

Free shipping

Enjoy Free Nationwide Shipping on Orders Over $109*

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