Cancellation policy

At Paws Club, we strive to provide you with flexible purchase options including subscriptions, pre-orders, and the opportunity to try products before you fully commit to buying them. Here's a concise guide to our cancellation policy:

🔄 Subscriptions:

• Subscription entails repeat deliveries based on your chosen duration and frequency.
• Your payment information is securely stored.
• You will be charged for each delivery unless you opt for advance payment.
• Beware: Some subscriptions may auto-renew.
• Freedom: Cancel or change your subscription anytime through the link in your order confirmation email.
• For returns and refunds, check our Returns Policy.

⌛ Pre-orders:

• Pre-ordering allows you to purchase products that are not yet in stock.
• Dispatch dates are estimated and subject to change.
• Orders with multiple products? We ship in-stock items first.
• If the pre-order hasn't been fulfilled, you can cancel it, even if partially paid.
• For fulfilled orders, you can request a full or partial refund. Refer to our Returns Policy for details.

👁️ Try Before You Buy:

• We authorize your payment method but don't charge you immediately.
• You have a set period to decide if you want to keep the item.
• Not returned within the time frame? Your payment method will be charged in full.

📧 Contact Us: For further inquiries or clarifications, don't hesitate to reach out at info@pawsclub.co.nz. Our team is here to assist and ensure a seamless shopping experience.