取消政策
Cancellation Policy
At Paws Club, we offer flexible purchasing options to suit your needs — including subscriptions, and pre-orders programs. Below is our cancellation policy, aligned with New Zealand consumer protection laws.
🔄 Subscriptions
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Subscriptions involve regular deliveries based on the frequency you select.
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Your payment information is securely stored, and you will be charged for each cycle unless prepaid.
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Some subscriptions may auto-renew.
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You may cancel or modify your subscription at any time via the link in your order confirmation email.
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For any returns or refunds, please refer to our [Returns Policy].
Note: Under the Fair Trading Act 1986 (NZ), we ensure that subscription terms are clear, and cancellation is simple and accessible.
⌛ Pre-orders
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Pre-orders allow you to reserve items that are currently out of stock.
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Dispatch dates are estimated and may change due to supplier delays.
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If your order includes multiple items, we may dispatch available items first.
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You may cancel any unfulfilled pre-order, including partially paid ones.
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If a pre-order has been fulfilled, you may still be eligible for a refund, subject to the conditions in our [Returns Policy].
In compliance with the Consumer Guarantees Act 1993, we guarantee your rights in case of non-delivery or defective goods.
📧 Contact Us
For cancellations, returns, or any clarification, feel free to contact us:
📩 info@pawsclub.co.nz
Our team is committed to ensuring a transparent and customer-friendly shopping experience.